Responsible gambling

Responsible Gambling at Casino de Charlevoix

As part of Loto-Québec's commitment to responsible gaming, we offer a range of tools and resources to support our customers' healthy relationship with gaming.

Tools for Responsible Gaming

• Voluntary Self-Exclusion: Players can opt out of playing at the casino for set periods or permanently.
• Deposit Limits: Players can choose to limit their deposits in advance to control their spending.
• Loss Limits: Set limits on your losses per session, helping you avoid over-spending.
• Reality Checks: Our staff is trained to offer regular checks with players who may be at risk of developing problem gaming habits.

Session Reminders and Loss Limits

Our responsible gaming materials emphasize the importance of self-awareness and taking breaks from play. We support this through:

• Session reminders: Staff will remind you of your time spent playing.
• Reality checks: Periodic reviews to help prevent over-spending.

External Support Organizations

If you or someone else is struggling with problem gaming, we recommend seeking external assistance:

• Regional addiction services
• Health system-backed counseling

Loto-Québec's responsible gaming approach aligns with international standards and provincial regulations. As a government-owned corporation, we prioritize consumer protection and provide practical tools to support healthy gaming habits.

Responsible Gaming Resources

For more information on our responsible gaming initiatives or assistance programs:

Visit the Loto-Québec website for educational resources.Consult the help lines offered by regional addiction services and health organizations.

Casino de Charlevoix is committed to providing a safe and enjoyable experience. We believe in promoting responsible gaming habits, supporting players with their well-being, and fostering an environment where everyone can have fun without risking harm.